After the 6 months of rehabilitation of Boracay, the Government of The Philippines with The Department of Tourism made a lot of new rules to maintain the beauty of Boracay. They made some requirements for all the hotels and resorts in Boracay that they need to have and to follow to be considered as "Accredited" and be able to work with public.
But last December 2018, I was in Boracay for a short vacation and when we arrived at Jetty Port of Caticlan, where you need to present your hotel voucher as proof that you have booked an accommodation, we found out that our hotel is not accredited by the officials. So now I will tell you what to do if it happens to you:
1. Call the Hotel
When you find out that you hotel is not on the list of accredited hotels on the day of your stay, make sure you call the hotel to also know their part. By this, you can ask them on what you need to do, if they really work or not, if they can refund your money if they already charge you, etc. You need to double check everything.
2. Call the travel app, travel website or travel agency where you booked your hotel
It is really important to call them specially if you are not able to call or communicate with the hotel or resort. By that, they will help you to communicate with them, know your situation, give you suggestions, etc.
3. Book to another hotel
After calling the travel agency, normally they will tell you to wait for they will contact the hotel and know their side, then they will call you back. This usually takes 1 hour. So I really recommend you to book to another hotel.
If your first hotel is not on the list, there is no way you could enter the island of Boracay. No matter what, you'd be needing to book to another hotel and just wait for the refund that usually takes 14 days depend on your bank.
4. Check the availability of other hotels and resorts
Check right away where you can book a hotel for your whole stay but before reserving, make sure to check if they are in the list of the accredited hotels and resorts so you won't make the same mistake twice. It is really important to book another hotel right away because remember you are there on the same day of your first stay in Boracay and there is possibility that most of the hotels are already full.
Take note that it is better that after verifying the hotel, call them directly and ask for their price for the days of your stay so you can compare it with the price on their website.
For now, you can check the List of Accredited Hotels and Resorts in Boracay. If you see that your hotel is active on their social media accounts but are not on the list, cancel your reservation right away.